Determining the most likely cause is a process of elimination – eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. Make sure the application using the camera is the one that’s currently selected on your desktop.

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Select the Purchased icon at the bottom of the screen. Remove and Re-enter your log-in information or select ‘Create a Free Olive Tree Account’. It is possible that your account information is incorrect. Re-entering your username and password will ensure there are no errors.

If you need to get to an external network, however, you will need to configure a gateway IP address manually. A server down issue, in this case, might be a broken a line between the router and the internet. To resolve this issue set DNS server to manual configuration and fill in the server IPs. You can also configure Google public DNS servers to help you ping and trace hung packets. If you don’t have an infrastructure design to go by, you will have to learn your network’s layout when analyzing your connectivity.

This breaks the communication between the subnet and the local area network. You will still be able to work as usual on your local servers.

Serial substitution involves checking each component in a system one by one, substituting known good components for each potentially suspect one. Troubleshooting is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again. Troubleshooting requires identification of the malfunction or symptoms within a system. Then, experience is commonly used to generate possible causes of the symptoms.

Several tools can help you to map out the entire network infrastructure. Tools such as IPCONFIG can aid in finding the problem. Run the network diagnostic application to understand the nuts and bolts of your system. Solutions for law firms and attorneys focusing on industry needs such as document management and support for software from LexisNexis, Amicus, and more.

  • I’m afraid “this device is working properly” is no help when patently it wont.
  • I have spent two days going through all the suggested tips on the web but to no result.
  • Then right-click on “HID-compliant touch screen” and choose to Disable the driver.
  • You might also want to select Advanced and make sure Apply repairs automatically is checked.
  • Simple things like clean the screen, reboot, go to Device manager and disable/enable Hid touchscreen etc, trying various troubleshooters.
  • In Device Manager left-click on Human Interface Devices to expand the drop-down menu.

If it hasn’t been turned off in a while, it may exhibit some odd behavior with running certain applications. Your servers could be down because there is no default gateway IP address.